You can place an order by visiting our website, browsing through our collection, selecting your preferred products, adding them to your cart, and proceeding to checkout. Follow the on-screen instructions to complete your purchase.

Our products are handcrafted handlooms, and we take great care to photograph them under standardized lighting to ensure the images closely represent the actual product. However, slight variations in color, fabric texture, dyes, prints, or embroidery may occur due to differences in screen displays and device settings. As these are primarily handloom creations, minor variations are natural and add to their unique charm.

Modifications to your order, such as changing the size, color, or shipping address, can be made within 24 hours of placing the order. Please contact our support team with your order details to request changes.

We do not offer ready-to-wear sarees or stitched blouses. The blouses are provided as unstitched fabric. Kindly check the product description for specific details before placing your order.

If you experience any issues during checkout, ensure your payment information is correct and try refreshing the page. Clear your browser cache or try a different browser if the problem persists. If the issue continues, contact our customer support team for assistance.

We accept various payment methods, including credit cards, debit cards, net banking, UPI and digital wallets. Please check the payment page at checkout for the available options.

Yes, we offer Cash on Delivery (COD) for selected locations. Availability of COD will be confirmed at checkout. Please note that additional charges may apply for COD orders.

Yes, we use secure payment gateways with encryption to protect your payment information. Your card details are not stored on our servers, ensuring your data remains safe.

Yes, we offer express shipping for select locations. Delivery times may vary depending on your location. Please contact support team before placing the order.

No, There are no shipping charges for domestic orders within India.

Address changes are possible within 24 hours of order placement. Please reach out to our support team for assistance.

Please read through our return policies on our website for complete details regarding eligibility, timelines, and conditions for returns.

You can raise an exchange request through email or the quick links available on our website. We will process it as per our policies.

If your order is damaged, defective, incorrect, or incomplete, please share clear images or a video of the product and contact us within 24-hours of receiving it. Kindly send the images and your order details to info.mysorepattu@gmail.com. You can also raise an exchange request through email or by using the quick links on our website. We will arrange a return pickup and ship the replacement once the pickup is done.

Once the pick-up process is initiated, our logistics partners will collect the product from your doorstep within 2-4 business days. Please ensure the item remains unused, with all tags intact. The pick-up agent will inspect and pack the product along with the label at the time of collection.

No, we offer free reverse pick-up for all eligible return or exchange requests.

In rare cases where reverse pick-up service is unavailable in your location, you may be required to send the product to us using India Post. Our team will provide you with the necessary address details. We will reimburse up to Rs. 100/- for the shipping charges incurred through India Post.

Returns or exchanges cannot be processed if the following conditions are not met:

1. The return request is not initiated within 24 hours of delivery.
2. The item(s) have been used, damaged, or tampered with.
3. The original tags are missing, removed, or not intact.
4. The blouse has been cut from the saree.

No worries! Our courier will make another delivery attempt within the next 2 days. If the parcel is still not delivered, feel free to contact us via call or email, and we’ll help you submit a delivery request to the courier.